PON light blinking issue and no sollution after a month

[dsd]

I'm facing an internet connection issue  for a full month now even with constant complaint reports to my local Algeria telecom agency.

I'll try to summurize what my issue is.
1. PON light blinking. (LOS off)
2. When trying to authenticate with the OLT on LOID mode using username and password it shows this message (password: SXF4*******)

3. I dont' think the issue is in the cable (hardware) because I have plugged the ONT router directly in the OLT box. same issue.

4. AT gave me a different router aswell to try, no help.

5. at the first installation day everything worked fine, PON stable fix phone worked fine, which after I noticed the PON blinking around 8 PM.

Router details:

Device Type:	HG8245H5
Description:	EchoLife HG8245H5 GPON Terminal (CLASS B+/PRODUCT ID:2150083963AGNB007463)
SN:	4857544392F4A0AB (HWTC92F4A0AB)
Hardware Version:	150D.A
Software Version:	V5R021C10S200

System Time:

1981-01-02 01:10:39+00:00

 

Any help and advices are really appreciated.

[WaZz]

so, did you get your issue fixed yet? 

your line was probably either damaged (fiber cables are really fragile and can break if over bent), could be you tried to move it and it was bent unintentionally, or the technicians were still working on other installations in your building or somewhere else and damaged your line, or was disconnected by mistake from the termination points.

if it was fixed, what was the source of the problem if the technicians let you know if it, and how long did they take to fix it.