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Tous les blackberry en panne aujourdhui !


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Les millions d’utilisateurs du BlackBerry en Europe, en Afrique et en Asie ont eu la désagréable surprise de voir leur smartphone préféré en grande partie inopérant lundi depuis la mi-journée. Les services en ligne, jusqu’au basique accès à Internet, étaient tous hors-service.

 

"Les utilisateurs rencontrent des lenteurs dans l'envoi/réception de messages, l'accès DATA, l'accès en roaming et dans la gestion de leurs comptes", écrit le service assistance d'Orange dans un communiqué. "Une intervention est en cours afin de rétablir le service au plus tôt mais nous n'avons donc pour le moment pas de date prévisionnelle de résolution."

 

Selon la société de téléphonie, "le défaut, situé chez le fournisseur RIM, est en cours de détermination mais un problème de routeur semble être à l'origine du problème". Le quotidien anglais The Telegraph affirme de son côté que les appareils touchés par la panne sont reliés au datacenter de RIM, la marque canadienne qui fabrique le BlackBerry, situé à Slough, à l’ouest de Londres.

 

 

la suite : src : http://bit.ly/qb7HZO

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Oui, je viens de lire l'article, par contre, je recevais mes mails normalement du monde aujourd'hui, mais j'ai eu des difficultés pour rajouter un nouveau client, j'avais une erreur bizarre, j'ai laissé tombé j'ai crus que le problème vient du téléphone lui même. après je me suis dit que le serveur déconné. jusqu’à présent je l'ai pas configuré, demain je re essayé.

 

aucun des deux opérateurs (djezzy, nedjma) nous as contacté pour dire qu'il y a des perturbations....!!!

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Dernier message annoncé sur le site officiel de RIM

 

Wednesday 12th October – 17:44 (GMT-5)

Service update from RIM CIO

To All BlackBerry Customers:

I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed.

You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.

Here is the current status of service and issues for the various regions that were impacted:

For Europe, Middle East, India and Africa (EMEIA):

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
  • BBM traffic is online and traffic is passing successfully
  • Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
  • Support teams have added capacity to help with message delivery between regions and continents

For Canada and Latin America:

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
  • BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
  • Support teams are investigating reports of BBM delays

For the U.S.:

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
  • Support teams have added capacity to help with message delivery between regions and continents
  • BBM and browsing services are online and traffic is passing successfully
  • Support teams are investigating reports of BBM delays

We will provide regular updates on BlackBerry.com, RIM.com and via our social channels. We are doing everything in our power to restore regular service everywhere and to restore your trust in us.

Yours sincerely,

Robin Bienfait

Chief Information Officer, RIM

Wednesday 12th October – 16:12 (GMT-5)

RIM is aware of a hoax message that has been circulated recently amongst certain BlackBerry Messenger (BBM) users. This is a hoax chain message. The message did not originate from RIM and does not impact the security of BlackBerry smartphones. Hoax messages are unfortunately an industry-wide issue. Any social messaging application on any platform, mobile or PC can be used to attempt to convince users to forward such hoax messages to one or more of their contacts. RIM recommends that users simply ignore the message and do not forward it, since this would only serve to expand the reach of the hoax message.

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